Shipping policy

Free standard shipping to Türkiye, the United States and Canada. Orders are dispatched within 24 hours.

Dispatch is not delivery

The 24-hour promise is the time to hand your order to the carrier, not arrival at your address. Transit time depends on your destination, the carrier and any customs processing. For an estimate for your address before ordering, contact us on WhatsApp or email oguzhansporllc@hotmail.com.

Shipping charges and your total

Standard shipping is 0 USD in the three supported countries. Your selected quantity, discounts and taxes calculated at checkout are shown in the order total. Payment is taken in USD; your card issuer’s currency-conversion terms may vary. Customs processing, where applicable, can affect international transit times. Contact our team if you need information about your order.

Tracking your order

We share tracking details after your parcel is handed to the carrier and a tracking record becomes available. If tracking has not updated or you have a delivery issue, send us your order number so we can investigate with the carrier.

Address changes and cancellations

Contact us as soon as possible if you need to correct an address or cancel. Changes may not be possible after the parcel is with the carrier. Your return and statutory withdrawal rights remain unaffected. Read the 14-day return policy.

A problem with delivery

Contact our team about a missing, damaged or incorrectly delivered parcel. We will review the tracking and share the next steps. Any statutory delivery deadlines and cancellation rights applicable to your order remain unaffected.