Refund policy
Request a return within 14 calendar days of receiving your order. The window starts at delivery, not when you place the order or when it ships. The same return-request window applies to sale items.
Start a return in three steps
- Contact us on WhatsApp or email oguzhansporllc@hotmail.com with your order number and the item you wish to return.
- We will share the return address and shipping instructions for your order. Check these before posting your parcel. Your statutory withdrawal rights do not depend on our approval.
- Pack the glasses and supplied accessories securely and keep your shipping receipt. Remove personal recordings and unlink your phone following the product instructions before returning the glasses.
Orders delivered in the United States or Canada
Orders from the United States and Canada use a separate return address. Our team will share the return address and shipping instructions for your order when you request a return. Do not send these orders to the Türkiye return address.
Send your return request within 14 calendar days of delivery. You pay return shipping for a non-faulty item, including a change-of-mind return. If an item is faulty, damaged or incorrectly supplied, Mosalio covers return shipping and provides instructions.
Return the glasses with the supplied accessories. Use the original packaging if available to help protect them in transit. After receipt and inspection, we will email you the return outcome. We issue the refundable amount to the original payment method no later than 14 calendar days after receiving the return.
Faulty items or an issue with your delivery
Contact us with your order number if your item is faulty, damaged, incomplete or incorrect. A photo of the issue, where possible, helps us resolve it. The 14-day return-request window does not remove your legal rights for faulty goods.
How refunds are paid
Refunds go to the original payment method in the currency charged for the order. Orders are charged in USD. Your bank’s posting times and currency conversion may vary. We do not ask you to send card numbers or card security codes through WhatsApp to start a return.
Orders delivered in Türkiye
Subject to the statutory exceptions, you may withdraw from a distance purchase without giving a reason within 14 days of receiving the goods. You may also withdraw before delivery.
To notify OGUZHAN SPOR LLC in writing, email oguzhansporllc@hotmail.com or send a letter to the address below. Your name, the product and your order number, if available, help us identify the purchase. If you have questions, contact us on WhatsApp. Your legal rights in relation to faulty goods are unaffected.
Return address in Türkiye
OGUZHAN SPOR LLC
Kaynarca Mahallesi, Sazlı Sokak No: 13/7
34890 Pendik, İstanbul, Türkiye
Returning the goods and receiving a refund
Unless we offer to collect the goods, send them back within 14 days of giving notice. We cover return shipping when you use the carrier specified in your pre-contract information. If no carrier was specified, we cover the cost of the carrier you choose.
We refund the purchase and any standard delivery charge to your original payment method in a single payment, without deductions. The 14-day refund period starts when you hand the goods to the specified carrier. If you use a different carrier, it starts when we receive the goods. For a withdrawal before delivery, it starts when we receive your notice.
Example withdrawal notice
To OGUZHAN SPOR LLC: I withdraw from my purchase of [product and quantity], ordered on [date]. [Order number and delivery date, if available]. [Your name, address and date].
You may use your own words. You may sign the notice if you send it by post. Turkish Ministry of Trade guidance (in Turkish)
Any additional rights provided by applicable consumer law remain unaffected.